Where Do I File a Complaint Against a Martial Arts School
08/22/2019
Victory MA has refused to abolish contract. Even after me verbally stating I want to cancel. During the month of July I attempted to cancel my contract multiple times. Withal, the employees accept failed to allow me to cancel. I assumed that the employees would cancel my contract as I accept verbally requested. They have failed to practice then. I accept contact Victory via email to cancel, they accept yet to respond.
Desired Effect
No more charges to account. Cancellation of charges.
Victory Martial Arts, Inc. Response
09/06/2019
Hi Ms. Ojeda, This is Omar *******, Director of the Victory Martial Arts - Waterford Lakes location. This is the location whom the client, Christopher ****, was attending for Krav Maga classes. I will address Mr. **** complaint case: "Victory MA has refused to cancel contract. Even later me verbally stating I desire to cancel. During the month of July I attempted to cancel my contract multiple times. However, the employees have failed to let me to cancel. I assumed that the employees would cancel my contract equally I have verbally requested. They accept failed to exercise so. I have contact Victory via email to abolish, they have however to answer." I can confirm that Mr. **** and I accept indeed spoken about him potentially cancelling his agreement. When Mr. **** renewed his agreement in May, he opted to do a month-to-month agreement because of his take chances of moving. The calendar month-to-month option allows a customer to cancel the agreement without penalty, merely requires a 30 mean solar day written notice. With this find, the agreement will be cancelled at the 30 days. Depending on what day of the billing cycle the observe is received, there can exist a risk of one last payment to be drafted within the 30 days on cancellation. In the month of July, Mr. ****, mentioned that he might be moving, and that information technology would depend on what happens with his schooling. We accept not heard from Mr. **** since, but our Victory headquarters randomly received an electronic mail yesterday, stating that "the local teacher verbally refusing to allow me to abolish my membership". I cannot cancel something that I am not notified to practice so. Mr. **** states that he made a "verbal request," we take only spoken nearly a possibility, and nosotros practice not accept verbal requests, nosotros require a written notice (please refer to the notes department of the fastened file that is Christopher **** membership renewal). As a squad, nosotros accomplish out to our students whom have been missing in class for 10 days, then every week after. We take not been able to get a hold of Mr. **** since July, which would take been the opportunity for him to understand we would need a written document for cancellation. Furthermore, we have non heard from Mr. **** either, by email, nor phone telephone call until the email he sent to Victory Headquarters yesterday. I volition also copy the email he sent to our Victory headquarters, along with the immediate response he claims he did not receive. I have, simply today, been able to achieve Mr. **** by phone, who sounded very nonchalant during the conversation, replying with very short answers, such as "Ok," as I explained to him that he has not notified us about cancelling his membership. I besides referred to his agreement that I must have a 30 day written notice, and that 30 days from the date of receiving said notice, that the membership volition be cancelled. Information technology was mentioned that, depending on the appointment, another payment could come up out before the membership is and so cancelled, which he replied with the recurring, "Ok". Below, I volition have the bulletin feed pasted, where it is shown that Mr. **** was indeed responded to inside 8 minutes of our headquarters receiving an e-mail. Thank you lot for looking into this and allowing us to formally explain the state of affairs. We strive to take intendance of our customers, within the guidelines set up by the company, with upfront advice and prompt feedback. Below is the email conversation. Thank you and have a great day, Omar ******* Managing director Victory Martial Arts-Waterford Lakes 407-******** From: Christopher **** <******************@gmail.com> Sent: Thursday, August 22, 2019 3:03 PM To: Contact Us <*********@victoryma.com> Field of study: Re: Cancellation Waterford lakes On Thu, Aug 22, 2019 at 10:31 AM Contact United states of america <*********@victoryma.com> wrote: Good morning sir, Which Victory location are yous attending? Thank you From: Christopher **** <******************@gmail.com> Sent: Th, August 22, 2019 x:23 AM To: Contact Us <*********@victoryma.com> Subject area: Counterfoil I accept moved. I tin can no longer attend victory MA gyms and I desire my gym membership is canceled. This is a follow-upwards to me canceling my membership at my local gym and the local instructor verbally refusing to let me to abolish my membership. -cs
Source: https://www.bbb.org/us/fl/orlando/profile/martial-arts/victory-martial-arts-inc-0733-30001470/complaints
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